Four we know well · pick one
What arrives, and where it costs you. Not on the list? The playbook is built from your paper either way, the sector just tells us where to look first.
Recruitment Professional services Procurement SaaS and tech
Recruitment OPS OR COMPLIANCE LEAD Client paper, on their terms, every time WHAT LANDS ON YOUR DESK
Client Terms of Business
Preferred-supplier and framework agreements
Contractor and umbrella agreements
Master vendor terms from an MSP
WHERE IT COSTS YOU
Rebate windows
A full refund at twelve weeks turns a placed fee into a loan
Transfer and introduction clauses
Quietly removed, and your candidate moves fee-free
Payment terms at 60 or 90 days
Contractor payroll doesn't wait that long
Indemnities for candidate conduct
Uncapped exposure for someone you don't employ
WHAT WE SET UP FIRST
One playbook for client Terms of Business, another for contractor paper. Email-in for the consultants who close deals from their phone.
Escalation set on any uncapped indemnity, any rebate beyond eight weeks, and anything that touches the transfer fee.
The full recruitment page →
WHAT LANDS ON YOUR DESK
Client MSAs on their paper
Statements of work and change orders
Data processing addenda
Subcontractor and associate terms
WHERE IT COSTS YOU
Uncapped liability
On a project worth a fraction of the exposure
IP assigned rather than licensed
Including the tooling you reuse on every engagement
Acceptance criteria you can't meet
Unbounded rework, unpaid, at their discretion
Termination for convenience
Thirty days' notice against a team you've hired
WHAT WE SET UP FIRST
One playbook for client MSAs, one for SOWs, since the arguments are different. The Word add-in for whoever actually redlines.
Escalation on uncapped liability, on IP assignment, and on acceptance language without a defined test.
The full professional services page →
Procurement PROCUREMENT OR OPS Buying side, and the renewals nobody diarised WHAT LANDS ON YOUR DESK
Supplier agreements and order forms
Software subscriptions and renewals
Facilities, logistics and services contracts
Framework call-offs
WHERE IT COSTS YOU
Auto-renewal and notice windows
Ninety days' notice, buried in a schedule
Uplift clauses
CPI plus a margin, compounding, with no cap
Service credits instead of remedies
A discount on next quarter for an outage this one
Exit and data return
No obligation to hand anything back in a usable form
WHAT WE SET UP FIRST
A single supplier playbook with your standard positions, plus a renewals lane so notice windows surface before they lapse.
Escalation on uncapped uplift, on any notice period over sixty days, and on liability below your annual spend.
The full procurement page →
SaaS and tech FOUNDER, CS OR REVOPS Your own paper, coming back redlined WHAT LANDS ON YOUR DESK
Your MSA, returned covered in redlines
Customer security and DPA addenda
Enterprise procurement paper
Reseller and partner agreements
WHERE IT COSTS YOU
Liability carve-outs that swallow the cap
Data, IP and confidentiality all excepted
Security addenda you can't honour
Recovery times and audit rights signed by sales
Most-favoured pricing
One clause that caps every future deal you sign
Bespoke SLAs per customer
Obligations nobody in engineering has read
WHAT WE SET UP FIRST
Your own MSA as the baseline, so an inbound redline is scored as movement away from it. The API for high-volume self-serve paper.
Escalation on carve-outs to the cap, on MFN language, and on any security commitment engineering hasn't agreed.
The full SaaS and tech page →
Your numbers
What the reading costs you now. Three numbers you already know. No email gate, and nothing here is a quote for Vern, we do that on the call.
Fully-loaded cost of whoever currently reads the contract, an ops lead, a
finance manager, a founder. If you send them out instead, use the invoice.
A YEAR OF READING
Hours spent on contracts
270 hours
Which is roughly
7 working weeks
At the rate you set, that's
£24,300 a year
And that's the version where somebody reads it properly. The expensive
scenario is the clause nobody caught.
Work out what it costs you now